A helping hand for your valley.

Open Account in the game and choose password recovery. Check your spam folder too. Use the most recent link within 15 minutes. If your email is not verified, request another verification message.

Sign in to the same account and check the save status. A guest game stays on its device until you choose to transfer it to your account. Before replacing a game, download a copy from Account. If the problem continues, contact us without sharing passwords or files we have not requested.

Wait for the connection to return and reopen the panel. The game checks operations already received so that the same action is not charged twice. If the result remains uncertain, tell support the time and type of operation.

Stay signed in to the same game account and reopen the app with an internet connection. Credit is applied after the Apple or Google Play transaction is verified; an interruption may delay this. If it does not resolve, contact us with the pack, time and Apple or Google Play order identifier. Do not share payment details. Faith packs are consumables: the balance belongs to your game account, not a new guest game.

In-app purchase refund requests go through Apple’s Report a Problem service. Apple assesses eligibility under the applicable terms. Deleting your account does not automatically request a refund.

For Android purchases, see the official Google Play refund instructions. Refund availability depends on the applicable terms. You can also contact us with the Google Play order number, without sending payment details or passwords. Deleting your account does not request a refund.

Use Report beside a message, member or village. Choose a reason and add brief context if helpful. Block player hides messages between you and prevents exchanges. Battles continue under the game’s rules. To appeal a moderation decision, contact support with your account and the context.

Read the privacy policy or contact support. Account deletion is available directly in Account. If you cannot sign in, first try password recovery; we can help establish ownership without asking for your password.

Open Options using the gear button in the game and choose Italiano or English. Let any pending saves finish before changing language. The game reloads with your saved preference.