Deletion is permanent. You will lose your account, online valley, progress and linked Faith balance. Your alliance messages will be removed and all devices signed out.
Before continuing, you can download a copy of your game from Account. The exported file stays under your control and does not preserve the online account.
Delete directly from the game
You can complete deletion in the iPhone, iPad or Android app and in the browser game. You do not need to contact support or wait for approval.
- Open IMPERIO and sign in.Use the account you want to delete. If you are playing as a guest, sign in to the account first.
- Open Options → Account → Delete account.Read the effects. You can still cancel or download a copy of the game.
- Confirm your identity and choice.Enter your current password, type
ELIMINA, then press Permanently delete my account. The confirmation word remains ELIMINA in both languages. - Wait for confirmation.The service deletes account data and revokes sessions. If the connection is lost, check the result before trying again. The operation is not complete until confirmation appears.
What is removed
Your email, credentials, sessions, online valley, saves, world position, account commands, authored messages, blocks and alliance entry requests are removed. References to you in shared reports are made non-identifying to preserve other players’ progress.
If you lead an alliance, leadership passes to another member; if you are its last member, it is dissolved. Travelling actions are resolved so that other players’ resources or troops are not left stuck.
What may remain
- Guest games and exported files: these are separate from your account and remain on the device or wherever you saved them. You can remove them using the game or device controls.
- Reports: identifiers, text and notes concerning you are removed; the reason, status and dates may remain for up to 90 days from report creation.
- Apple and Google Play purchases: minimal records separate from your profile are retained to prevent receipt reuse, handle refunds and meet legal obligations. IMPERIO does not delete purchase history held by Apple or Google Play.
- Backups: these follow the rotation and safeguards in the privacy policy.
Deletion does not request a refund. You can submit an in-app purchase refund request to Apple or follow the Google Play refund instructions, subject to the applicable terms.
Cannot sign in?
First try password recovery in Account. If that does not help, you can ask amministrazione@lugrana.com for help deleting your account and associated data, even without opening the app. Write from your account email address and include your player name. If you no longer have access to that email, we will help establish ownership. Never send your password or payment details.
Support is an alternative for people who need help; it is not required to use deletion in the game. For other personal data requests and your rights, see Privacy.